{"id":5253,"date":"2019-05-09T17:03:45","date_gmt":"2019-05-09T15:03:45","guid":{"rendered":"https:\/\/gema.a2si.net\/?page_id=5253"},"modified":"2021-05-25T15:18:35","modified_gmt":"2021-05-25T13:18:35","slug":"support-et-maintenance","status":"publish","type":"page","link":"https:\/\/old.gema.a2si.net\/application-rapports-intervention-planification\/support-et-maintenance\/","title":{"rendered":"Support et maintenance"},"content":{"rendered":"<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_1' class='avia-section main_color avia-section-default avia-no-shadow avia-full-stretch avia-bg-style-fixed   container_wrap fullsize' style = 'background-repeat: no-repeat; background-image: url(https:\/\/old.gema.a2si.net\/wp-content\/uploads\/2019\/11\/fond-premiere.png); background-attachment: fixed; background-position: bottom right; ' data-section-bg-repeat='stretch' ><div class='container' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-5253'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_three_fifth  flex_column_div av-zero-column-padding first  \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h1 style=\"text-align: center;\">SUPPORT ET MAINTENANCE<\/h1>\n<\/div><\/section><br \/>\n<div style='height:50px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h2>\u00c9volution de l\u2019application<\/h2>\n<p>Ses fonctionnalit\u00e9s de base font d\u00e9j\u00e0 de<a href=\"https:\/\/gema.a2si.net\/suivi-activite-maintenance-preventive\/\"> GEMA un outil de gestion d\u2019activit\u00e9 sur tablette tr\u00e8s complet<\/a>. Mais des <strong>mises \u00e0 jour r\u00e9guli\u00e8res<\/strong> compl\u00e8tent votre exp\u00e9rience utilisateur pour l\u2019optimisation de votre activit\u00e9.<\/p>\n<p><a href=\"https:\/\/gema.a2si.net\/solutions-metiers\/\">Vous ne retrouvez pas votre activit\u00e9 dans nos solutions m\u00e9tiers ?<\/a> <strong>Un besoin particulier<\/strong> qui n\u2019est pas pr\u00e9vu dans l\u2019application ? <a href=\"https:\/\/gema.a2si.net\/contact\/\">Contactez-nous<\/a> pour en discuter\u00a0!<\/p>\n<h2>Un probl\u00e8me pour utiliser GEMA\u00a0?<\/h2>\n<p>Un probl\u00e8me avec notre application\u00a0de gestion d\u2019activit\u00e9\u00a0? <strong>Notre \u00e9quipe vous assiste jusqu\u2019\u00e0 sa r\u00e9solution compl\u00e8te<\/strong>. Plusieurs solutions s\u2019offrent \u00e0 vous\u00a0!<\/p>\n<ol>\n<li><strong>\u00c9changez en direct<\/strong> (via le chatbot Freshdesk) avec l\u2019\u00e9quipe support pour une aide imm\u00e9diate. Nous pouvons prendre le contr\u00f4le de votre <em>device<\/em>, vous envoyer des fichiers\u2026 afin de vous permettre une utilisation optimale de l\u2019application.<\/li>\n<li><strong>Cr\u00e9ation d&rsquo;un ticket <\/strong>(via la plateforme de ticketing Freshdesk). A2SI RFID vous met \u00e0 disposition une plateforme de ticketing personnalis\u00e9e. Vous serez en mesure de cr\u00e9er des tickets, de suivre l&rsquo;\u00e9volution de ces derniers. Une alerte mail vous sera envoy\u00e9 d\u00e9s que l&rsquo;\u00e9quipe support aura r\u00e9solu votre demande.<\/li>\n<li><strong>Utilisez notre base de connaissance<\/strong>, compl\u00e8te et \u00e9voluant avec l\u2019application. D\u00e9couvrez des <strong>tutoriels illustr\u00e9s<\/strong> des fonctionnalit\u00e9s de GEMA.<\/li>\n<\/ol>\n<p>En cas d\u2019incident, l\u2019assistance GEMA couvre l\u2019infrastructure,\u00a0le mat\u00e9riel\u00a0ou le logiciel et vous garantit un <strong>r\u00e9tablissement rapide<\/strong> de la situation pour vous permettre de poursuivre le suivi de votre activit\u00e9.<\/p>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_two_fifth  flex_column_div av-zero-column-padding   \" style='border-radius:0px; '><div class='avia-image-container  av-styling-    avia-align-center '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><img class='avia_image ' src='https:\/\/old.gema.a2si.net\/wp-content\/uploads\/2019\/11\/support-e1579164501567.png' alt='Application personnalis\u00e9e sur tablette dans le secteur de l&#039;industrie' title='Application personnalis\u00e9e sur tablette dans le secteur de l&#039;industrie'   itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support et maintenance - GeMa<\/title>\n<meta name=\"description\" content=\"Un probl\u00e8me dans le suivi de votre activit\u00e9 ? 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